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Nurturing Achievement: Growing and learning together

Welcome to Battyeford CE (VC) Primary

Expectations for pupils’ behaviour and conduct are consistently high.Lessons are focused and this is reflected in pupils’ good attitudes to learning. Pupils are proud of their school and are courteous and confident to engage in conversation. They listen well to adults and their peers, and show respect for the views of others. Attainment at the end of key stage 1 has been consistently good for the last three years and has steadily increased in KS2 and is now above the national average in reading, writing and mathematics. Ofsted 2017

Making a Complaint

General principles

Battyeford school is clear about the difference between a concern and a complaint. By taking informal concerns seriously at the earliest stage, the numbers that develop into formal complaints are kept to a minimum.

 

The underlying principle in our school is that concerns are handled without the need for formal procedures. For example, if necessary, staff receiving the first approach try to resolve issues on the spot by discussing and even apologising, if necessary.

 

Formal procedures are only started after initial attempts to resolve the issue are unsuccessful and the person raising the concern remains dissatisfied and wishes to take the matter further.

 

The school:

  • welcomes complaints as a positive means of promoting pupil/parent satisfaction

  • uses complaints as a way of identifying opportunities to do things better

  • listens to pupils and parents

  • seeks to resolve complaints swiftly

  • replies with an acknowledgement letter or telephone call, in the first instance if a complaint is sent in by

    letter to let the complainant know that we are looking into the matter

  • has clear, simple to understand and use, published procedures for making complaints (schools are

    required by law to have, and to make available to parents, their complaints procedures)

  • keeps complainants informed about progress

  • provides redress where a complaint is found to have substance

  • regularly reviews how effective the complaints procedure is 

Click below to see our complaints policy
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